Contact Us
Have a question, found a bug, or need help with a conversion? We are happy to hear from you.
How to reach us
For technical issues, include the conversion mode (Logo / Relief, Single Photo, Multiple Images, or format converter), file type, and any error message. If you are signed in, your account email and job ID help us investigate faster.
You can email us directly at support@3dfileconvert.com. We aim to respond to genuine inquiries within 48 hours.
What to include
- Conversion problem — sample file or screenshot, steps to reproduce, browser and device
- Account or credits — email used to sign in and approximate time of the issue
- Privacy request — specify whether you want access, correction, or deletion of account data
Files shared for diagnosis are used only to resolve your request and are not retained longer than necessary.